Great experiences for all
Our team at Visit Worcestershire New Road are here to ensure that a visit to Worcestershire County Cricket Club is a positive experience for everyone.
Our membership and ticketing team are available daily from 9am – 4pm to support customers and solve enquiries.
All of our stewards are fully trained, and work with the needs of our customers to make sure that different and varied needs of all our visitors are catered for to provide a positive experience for everyone who attends our ground.
Access to the Ground
Visit Worcestershire New Road is situated in Worcester city centre allowing easy access for all. You can find out more about getting to the ground here.
On a match day, visitors are greeted at 2 entry points by our friendly stewards: Reception at the front of the building, and the Graeme Hick Pavilion entrance situated halfway down New Road.
At Visit Worcestershire New Road there is access to limited paid Blue Badge parking, which must be booked in advance either online or on the phone. Only a limited number of spaces are available. Please do not arrive at the ground without pre-booked accessible parking as you may not be able to park.
Getting Around The Stadium
We have step-free access and lifts to key areas, including:
- Graeme Hick Pavilion
- Sports Bar
- The View (Levels 2 & 3)
- Ticket Office
If you need assistance upon arrival, our team is happy to help.
Accessible Seating & Viewing Areas
We offer a range of viewing options:
- Pitch-level seating for easy access
- Balcony seating in the Sports Bar (members’ areas)
Our stewards can help find a suitable location for you, just ask!
Accessible Toilets
Wheelchair-friendly toilets are located throughout the ground. These facilities are clearly signposted and easily accessible.
Assistance & Support
- Trained stewards are on hand to assist visitors with any specific requirements.
- If you require any additional support, please contact us before your visit, and we will do our best to accommodate your needs.
Assistance Dogs
We welcome assistance dogs at Visit Worcestershire New Road.
Accessible Parking & Drop-off
If you require accessible parking or drop-off arrangements, please contact us in advance to check availability.
We are dedicated to ensuring an inclusive and enjoyable experience for all visitors to Visit Worcestershire New Road.