Privacy Policy

Introduction

This Privacy Policy explains how Worcestershire County Cricket Club (WCCC) collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Personal data refers to any information relating to an identifiable living individual (the Data Subject) that is not publicly available.

Who We Are

  • Worcestershire County Cricket Club (WCCC)

  • Registered Address: The County Ground, New Road, Worcester, WR2 4QQ

  • Email: info@wccc.co.uk

  • Phone: 01905 748474

If you have any questions regarding this Privacy Policy, you can contact our Data Protection Officer (DPO) at info@wccc.co.uk.

What Personal Data We Collect

We collect and process the following types of personal data:

  • Contact details: Name, email address, phone number, postal address.
  • Business information: Company name, job title, industry.
  • Marketing preferences: Your opt-in choices for receiving marketing materials.
  • Website usage data: IP addresses, cookies, browsing behaviour.
  • Communication records: Emails, phone calls, and messages between you and WCCC.
  • Safeguarding information: If necessary for protecting minors and vulnerable individuals.
  • CCTV and event imagery: Captured for security and promotional purposes.
  • Membership and ticketing information: Data collected through third-party platforms.

We do not collect or process special category data (such as health information) unless explicitly required and with consent.

How We Collect Your Data

We collect data from:

  • Forms you complete on our website.
  • Communications via email, phone, or in person.
  • Your interactions with our website (via cookies and analytics tools).
  • Public sources (e.g., Companies House, social media).
  • Third-party data providers (where legally obtained and GDPR-compliant).
  • CCTV footage at our venue for security and operational purposes.
  • Event photography and video recording, where applicable.
  • Ticketing and membership platforms operated by third-party providers.

If we receive your data from third-party sources, we will notify you within one month and provide you with this Privacy Policy.

Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

Legal Basis

Purpose

Consent (Article 6(1)(a))

When you opt in to receive marketing communications.

Contractual Necessity(Article 6(1)(b))

To provide you with requested services and manage contracts.

Legitimate Interests(Article 6(1)(f))

To improve our services, maintain security, and promote relevant WCCC events, while ensuring your rights and freedoms are respected.

Legal Obligations(Article 6(1)(c))

When processing is necessary to comply with legal and regulatory requirements.

 

Marketing Communications: We will only send you marketing emails if you have explicitly opted in. You can withdraw your consent at any time by clicking “unsubscribe” or emailing info@wccc.co.uk.

How We Use Your Data

We use your data for:

  • Processing enquiries and providing services.
  • Sending event updates, promotions, and newsletters (only with consent).
  • Improving website performance and user experience.
  • Meeting legal and regulatory obligations.
  • Preventing fraud, security breaches, and abuse.
  • Managing ticket sales, memberships, and club activities.
  • Ensuring safeguarding measures for children and vulnerable individuals.
  • Security surveillance via CCTV monitoring at club facilities.
  • Personalising membership services based on combined data sources.

We do not sell or trade your personal data.

Sharing and Disclosing Your Data

We may share your data only with:

  • Service providers who process data on our behalf (e.g., IT services, marketing platforms, ticketing providers).
  • Legal authorities if required by law.
  • Event partners and sponsors, but only with your explicit consent.
  • Third-party ticketing and membership providers who assist with club operations.

Any third party handling your data is contractually bound to comply with GDPR and our instructions.

We do not share data for third-party marketing purposes without your consent.

International Data Transfers

Your data is stored within the UK/EEA. If we ever transfer data outside these regions, we will implement GDPR-approved safeguards, such as:

  • Standard Contractual Clauses (SCCs).
  • Adequacy decisions from the UK/EU.

You will be notified of any future international transfers.

Data Retention Policy

We retain your personal data:

  • For the duration of any contract and up to five years after its conclusion to meet legal obligations.
  • For marketing purposes only until you withdraw consent.
  • After retention periods expire, data is securely deleted or anonymised.

Your GDPR Rights

You have the following data protection rights:

Your Right

What It Means

Right to Access

You can request a copy of your personal data.

Right to Rectification

You can request corrections to inaccurate or incomplete data.

Right to Erasure (“Right to be Forgotten”)

You can request deletion of your data under certain conditions.

Right to Restrict Processing

You can limit how we use your data in specific cases.

Right to Data Portability

You can request your data in a portable format.

Right to Object

You can object to direct marketing or certain processing activities.

Right to Not Be Subject to Automated Decision-Making

We do not engage in automated profiling or decision-making.

How to Exercise Your Rights:

Email info@wccc.co.uk with a clear request and a valid form of ID verification. We will respond within one month.

Complaints & Contact Information

If you have any concerns about how we handle your data, you can contact:

Data Protection Officer (DPO)
info@wccc.co.uk
01905 748474
The County Ground, New Road, Worcester, WR2 4QQ

If you are not satisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):