We do our utmost best to process and dispatch your order within 48 hours of it being placed within working hours. However, due to current circumstances there may be a slight delay to our usual delivery estimations.
If you have any questions please contact us on firstname.lastname@example.org
Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 14 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. Please check with your local post office if you are expecting a parcel from us, if it has not arrived, as they may be holding it for collection.
If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order so we will not issue a refund.
If the buyer informs us that he has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.
If the order is returned to us due to an undeliverable address, then the buyer may submit a request for reshipment. The buyer is responsible for the re-shipping and re-handling sum.
Please note we can only consider processing claims for lost items within 90 days of dispatch.
|UK standard||£4.99||5-10 working days|
|UK Standard FREE ( orders over £60.00)||FREE||5-10 working days|
|UK Express||£9.99||Next working day (Currently unavailable)|
|European ( 1 item )||£8.99||Up to 14 working days (this is dependant on local postal services)|
|European ( 2 or more items )||£12.99|
|Rest Of World ( 2 or more items )||£13.99||Up to 14 working days ( this is dependant on local postal services)|
|Rest Of World ( 2 or more items )||£19.99|
Please note : Duty charges are the responsibility of the customer.
FIRST CLASS STANDARD
One of the most popular postal services, First Class mail aims to deliver your packet within 1-2 working days, including Saturday.
NEXT DAY SPECIAL DELIVERY
Delivery is either via Royal Mail or via courier. A signature may be required on delivery
The Royal Mail guarantee delivery of Special Delivery™ Next Day items before 1.00pm to 99% of the country, including Northern Ireland, Jersey and Guernsey. (SERVICE CURRENTLY UNAVAILABLE)
CLICK AND COLLECT
Free Click & Collect pick up your order from Blackfinch New Road. Please allow up to 24 working hours to collect your order. If you wish to collect sooner please confirm with us through our main switchboard on 01905 337905. Remember you will need to provide a copy of your order either printed or on your mobile device and a form of ID eg. drivers license, household bill.
DELIVERY INFORMATION FOR OVERSEAS
Delivery will be via either International Signed For or Airsure, both of which are operated by Royal Mail.
This zone comprises the following countries:
|Andorra||Estonia (EU)||Latvia (EU)||San Marino|
|Austria (EU)||Finland (EU)||Lithuania (EU)||Slovakia (EU)|
|Azerbaijan||France (EU)||Luxembourg (EU)||Slovenia (EU)|
|Azores (EU)||Georgia||Macedonia||Spain (EU)|
|Balearic Islands (EU)||Germany (EU)||Madeira (EU)||Sweden (EU)|
|Belarus||Gibraltar (EU)||Malta (EU)||Switzerland|
|Belgium (EU)||Greece (EU)||Moldova||Tajikistan|
|Bosnia Herzegovina||Greenland||Monaco (EU)||Turkey|
|Bulgaria (EU)||Hungary (EU)||Montenegro||Turkmenistan|
|Canary Islands||Iceland||Netherlands (EU)||Ukraine|
|Corsica (EU)||Irish Republic (EU)||Norway||Uzbekistan|
|Croatia||Italy (EU)||Poland (EU)||Vatican City State|
|Cyprus (EU)||Kazakhstan||Portugal (EU)|
|Czech Republic (EU)||Kosovo||Romania (EU)|
WORLD ZONE 1
Covers all countries, not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
WORLD ZONE 2
This zone covers the following territories:
|Australia||Belau||British Indian Ocean Territory||Christmas Island (Indian Ocean)|
|Christmas Island (Pacific Ocean)||Cocos Islands||Cook Island||Coral Sea Island|
|Fiji||French Polynesia||French South Antarctic Territory||Keeling|
|Kiribati||Macao||Nauru Island||New Caledonia|
|New Zealand||New Zealand Antarctic Territory||Niue Island||Norfolk Island|
|Norwegian Antarctic Territory||Papua New Guinea||People’s Democratic Republic of Laos||Pitcairn Island|
|Republic of Singapore||Solomon Islands||Tahiti||Tokelau Islands|
|Tonga||Tuvalu||US Samoa||Western Samoa|
Returns, refunds and exchanges
Changed your mind? No problem. Our goodwill returns policy means you can return an item within 14 days of when you purchased or received it. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our retail store (store returns only) or a full refund. This does not affect your statutory rights. If you have an issue with the quality of a product purchased from us, please get in touch with us.