WIFI SERVICE TERMS AND CONDITIONS
- Introduction
1.1 The New Road in-groun WiFi service, provisioned by Sky WiFi, is free to use. In order to use the New Road WiFi for the purposes it is intended for, you will need to have a consumer account (“Account”). It is free to open an Account and you can do so by providing the registration details requested
1.2 The New Road WiFi is intended for use only by persons who are at least 13 years of age. By using the New Road WiFi, you confirm to us that you meet this requirement.
1.3 The New Road WiFi may only be accessed and used on a device owned or controlled by you and running the relevant operating system and internet browser, so you must make sure you have a compatible device which meets all the necessary technical specifications to enable you to use the New Road WiFi you to access and use the service.
1.4 You will be assumed to have obtained permission from the owner of any device that is controlled, but not owned, by you to download the New Road WiFi to that device. You accept responsibility, in accordance with these Terms and Conditions, for all access to, and use of, the New Road WiFi service by you on any device, whether or not it is owned by you.
1.5 We cannot and do not guarantee the continuous, uninterrupted or error-free operability of the New Road WiFi service or that the New Road WiFi service will respond at a certain speed (since this depends on a number of factors outside our control).
1.6 You agree that we may modify, restrict, suspend or temporarily cease providing access to the WiFi Service at any time in order to test the operation of a Hotspot or the Sky WiFi Network or to carry out maintenance, technical repair, enhancement or emergency work. Accordingly part (or all) of the Sky WiFi Network may not be available or fully operational at all times, and the speed, quality and availability of the WiFi Service may vary between Hotspots as a result.
1.7 We will use a third party data processor for customer surveys and will share data from our partners, Sky WiFi, with them in order to be able to do so.
1.8 To avoid doubt, your Account, and the New Road WiFi, is operated and provisioned by our partners Sky WiFi.
- Use of the WiFi Service
2.1 You agree to use the WiFi Service to access e-mails and instant messaging, browse the internet, use apps on the go and comply at all times with our Acceptable Use Policy which is set out below and forms part of this Contract. The WiFi Service will not support the download or transfer of excessive data via bit torrent clients and should not be used for this purpose, or any commercial or business purpose, nor should you offer for sale or provide access to the WiFi Service to any third party.
2.2 The Account Holder is the person responsible for the security and proper use of the Sky WiFi Roaming Account (and the Devices(s)) deemed to be using the WiFi Service and the person to which notices about changes to the WiFi Service or this Contract will be sent so you must ensure that the personal information relating to the Account Holder is accurate at all times. If you know or suspect that your account has been compromised, or a breach of security in relation to the WiFi Service or the Sky WiFi Network has occurred, you must notify us immediately by contacting wifiuser@sky.uk.
2.3 You agree to reimburse us for all reasonable losses, liabilities, costs (including legal costs) and expenses which we may incur either directly or if a third party make a claim against us, which arises from, or in connection with, your misuse of the WiFi Service (or any actions or omissions of any person you have authorised to access (or not taken reasonable steps to prevent that person from accessing) the WiFi Service via your Sky WiFi Roaming Account) or breach of this Contract.
2.4 If, we do not, for whatever reason, exercise our rights or remedies under this Contract following a breach by you this shall not constitute a waiver by us of those rights or remedies nor shall it relieve you from complying with your obligations (including remedying, where possible, in accordance with this Contract any breach committed by you).
2.5 You acknowledge that your use of the WiFi Service is entirely at your own risk and that we cannot guarantee the secure transmission of your data. Accordingly we recommend that whilst using the WiFi Service, particularly if you transmit sensitive personal information (such as bank details, etc), you take steps to secure your data, for example using secure technology such as a virtual private network or a personal firewall.
- Content
3.1 Within the Sky WiFi App, and on the Landing Page, we may provide you with access to New Road content as well as Sky owned content (such as Sky News, the Sky Sports Football Score Centre, etc.) and present marketing messages or offers in respect of certain products, services or features provided by Sky WiFi or other entities within the wider Sky group. You agree that neither New Road Sky WiFi nor Sky (where applicable), shall have any liability to you for the accuracy of such Content and that your use of the same is entirely at your own risk.
3.2 From time to time we may display within the App and/or on the Landing Page, marketing messages or offers in respect of some of our business partners, however neither New Road, Sky WiFi nor Sky (if applicable), shall be responsible for the accuracy of any information displayed in respect of its business partners, nor shall Sky WiFi or Sky (if applicable) be considered to be endorsing any products, services or features relating to its business partners.
3.3 The Content displayed within the App and on the Landing Page is protected by copyright, trademark and other intellectual property rights. You agree not to copy, store, adapt, modify, distribute, publish, or otherwise make available such Content to any third party and acknowledge that any unauthorised use of the same may give rise to a claim against you for damages and/or be a criminal offence. Where additional terms and conditions apply in relation to any Content you should read these carefully before using or accessing it.
- Changes to the WiFi Service or this Contract
4.1 You acknowledge that we provide the WiFi Service to you on an ongoing basis but that we cannot foresee what changes may arise or be required in the future and so we may vary either the service or this Contract accordingly. Unless the change is to your material disadvantage (in which case we will notify you in accordance with clause 4.3 below) notice of all other changes will be provided to you by placing a notice on the Website so you should check the Website regularly for updates.
4.2 We expect that the most likely reasons for needing to vary the WiFi Service or change or add to this Contract are as follows:
4.2.1 If either ourselves or Sky Wifi change, alter, improve or add to the WiFi Service or the Network;
4.2.2 If we change the way we provide our products and services (either for technical, operational or business reasons);
4.2.3 To improve the security and operation of our technical infrastructure and to prevent misuse of the WiFi Service;
4.2.4 If we are required to in order to satisfy any legal or regulatory obligations; or
4.2.5 To make this Contract clearer and easier to understand or to reflect changes in consumer law (or other applicable laws).
4.3 If we make a change to the WiFi Service or Contract which is to your material disadvantage we will send you notification (either by post or email, which we shall decide at the relevant time) of the change at least 31 days before the change takes effect, except where the change is required to be made immediately for valid security, legal or regulatory reasons in which case we will notify you as soon as possible after having made the change. Accordingly the
4.4 Account Holder must ensure that all account information (including its email address) is accurate and up-to-date.
4.5 Where we make a change to this Contract, and you continue to use your Account after the change takes effect, you will be deemed to have understood and accepted the change, and the Contract (as amended) will govern your use of the Account and any WiFi Service which we provide to you until we or you terminate this Contract. If you do not accept any change which we have made then you should stop using your Account.
- Usage Policies
NETWORK MANAGEMENT POLICY
URL blocking – Internet Watch Foundation
The Internet Watch Foundation provides a dynamic list of individual web pages with child sexual abuse content to its members, companies within their group and licensees that have the ability to filter and block access to such content. We are committed to blocking access to child sexual abuse web pages thereby protecting you from being inadvertently exposed to such content.
For more information please refer to http://www.iwf.org.uk
Additional URL Blocking
We may implement extended URL blocking to general categories of sites that may be deemed inappropriate for public environments or specific URLs for legal or contractual reasons. The type of site categories that may be blocked include those relating to:
- Drug use
- Pornography
- Offensive or illegal speech
- Network malfeasance
The list of categories may be amended or supplemented from time to time.
The status of individual sites can be checked at:
http://cfssupport.sonicwall.com/Support/web/eng/newui/viewRating.jsp
ACCEPTABLE USE POLICY
Our Acceptable Use Policy (“AUP”) will apply to all users of the WiFi Service.
Don’t use the WiFi Service illegally!
The WiFi Service and the Sky WiFi Network may only be used for lawful purposes in accordance with all laws, statutes and regulations in force from time to time in the United Kingdom (“Laws”).
You may not use the WiFi Service and/or the Sky WiFi Network to send, receive, store, distribute, transmit, post, upload or download any materials or data which:
(a) violates any Law;
(b) is defamatory, offensive, abusive, indecent, obscene, or constitutes harassment;
(c) is or may be harmful to minors;
(d) promotes or encourages illegal or socially unacceptable or irresponsible behaviour;
(e) is in breach of any third party rights (including any third party intellectual property rights);
(f) has any fraudulent purpose or effect or involves a user impersonating another person or otherwise misrepresenting himself or herself as the source of any communication; or
(g) may have a detrimental effect on the quality of service enjoyed by other users of the WiFi Service or damages or may damage our name and/or reputation or the name and/or reputation of our sub-contractors or agents.
Do not violate anyone’s systems or network security
You must not use the WiFi Service to violate the Sky WiFi Network’s security or any third party’s system or network security by any method including:
(a) unauthorised access to or use of data, systems or networks,
(b) unauthorised monitoring of data or traffic on any network or system without the express authorisation of the owner of the system or network; or
(c) unauthorised interference with any user, host, system or network without the express authorisation of the owner of the system or network.
You must not send, receive, store, distribute, transmit, post, upload or download any materials that are designed to violate the Sky WiFi Network’s security or any third party’s system or network security. Examples of such prohibited material may include (but are not limited to):
(a) programs containing viruses, worms, corrupted files, hoaxes, Trojan horses or any other items of a destructive or deceptive nature;
(b) tools designed to compromise the security of other sites;
(c) programs or services designed to send or facilitate the sending of unsolicited advertisements; or
(d) programs or services designed to encourage or facilitate a breach of this AUP or any acceptable use policy of another internet services provider.
You must not connect the WiFi Network to insecure machines or services able to be exploited by others to carry out actions which constitute a breach of this AUP.
You must not adapt, modify, decompile or reverse engineer any part of the WiFi Service.
You must not reveal your username or password to any third party.
You are responsible for all materials and/or data originating from the machines and/or networks that they have connected to the WiFi Network. A user must immediately disconnect (and subsequently secure prior to reconnection) machines generating materials and/or data which contravene this AUP once notified of such activity by Sky WiFi.
Messages
You must not send emails or instant messages (“Messages”) to anyone who does not wish to receive them. We acknowledge that email and instant messaging are informal methods of communication however you must refrain from sending
Messages to another user after receiving a request to stop.
You must not send unsolicited bulk Messages or any other form of abusive electronic communication. In particular, unsolicited advertising mailings (whether commercial or informational) are strictly prohibited.
You must not operate, host, provide hosting facilities to or assist in any way any web site, email address, or any other online service which is advertised or promoted by means of unsolicited bulk Messages (whether commercial or informational), any mass messaging facility or any other form of abusive electronic communication.
You must not send, distribute, or reply to mail-bombs. Mail-bombing is either sending copies of a single message to many you, or sending large or multiple files or messages to a single user with the intention of disrupting their internet experience.
You must not use false Message headers or alter the headers of Messages to conceal their email address or to prevent internet you from responding to messages.
You must not use any email address that they are not authorised to use.
World Wide Web and surfing the net
You will be solely responsible for your use of the internet and any web pages you own and/or operate that connect to the WiFi Network using the WiFi Service.
You must not use world wide web pages within or outside the WiFi Network to violate any part of this AUP or to disrupt or attempt to disrupt another internet user’s internet experience.
New Road (Worcestershire County Cricket Club), 18 April 2026